Privacy Policy

Our Commitment to Your Privacy

At VivaTurf San Mateo Artificial Grass, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect information necessary to provide you with quality service and will never sell your personal data to third parties.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or hire us for services. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property details and installation requirements
• Photos of your property that you share with us
• Payment information for billing purposes
• Communication preferences and project notes

We may also collect technical information when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our website experience.

How We Use Your Information

We use the information we collect for these purposes:

• Providing quotes and scheduling consultations
• Communicating about your project status and updates
• Processing payments and maintaining billing records
• Improving our services based on customer feedback
• Sending occasional updates about our services (only if you opt in)
• Complying with legal requirements and protecting our rights

We will never use your personal information for purposes unrelated to your service without your explicit consent.

How We Share Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in these limited circumstances: with our trusted service providers who help us operate our business (such as payment processors), when required by law or to protect our legal rights, or if our business is sold or merged with another company. Any third parties we work with are required to protect your information and use it only for the purposes we specify.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure storage systems, encrypted communications, and limited access to personal data within our organization. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend you take steps to protect your own information, such as using strong passwords and keeping your contact information up to date.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request to see what personal information we have about you
• You can ask us to correct inaccurate information
• You can request that we delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time
• You can ask questions about how we use your data

To exercise any of these rights, simply contact us using the information provided at the bottom of this page.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may affect some website functionality. We do not use cookies to track your activity across other websites.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of any sale of personal information (though we do not sell personal information). To exercise your CCPA rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically. If we make significant changes, we will notify you by email or through a notice on our website.